MASHIE PAIRS TERMS AND CONDITIONS 

***By registering and making payment for a MASHIE Pairs event you accept our T&Cs and agree to our Cancellation and transfers policy***
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These terms and conditions are a contract between MASHIE Golf (Coinbridge Limited), a company registered in England & Wales Registered Company Number 09708932 branded as ‘MASHIE Pairs’ We or Us. and You, the Booker. 

MASHIE Golf (Coinbridge Limited) owns MASHIE Pairs brand and runs various golf related services primarily in the UK but also outside.

These Terms and Conditions sit alongside our Privacy Policy which you can find HERE

These terms relate to the MASHIE Pairs Events;
MASHIE Pairs Events - refer to events created and run by MASHIE Golf where you pay MASHIE Golf to play golf on a specific date at a fixed venue which we book on your behalf for that purpose.

Booking an Event

• All prices apply per person
• All bookings apply per pair
• Payment in full is needed at time of booking
• Bookings can be made by applying on our website https://www.mashieevents.co.uk/pairs.html or by calling +44 (0) 1285 720 111
• Once you have booked, you must complete payment and we will confirm your places in the event subject to availability
• Payment options include direct bank transfer, paypal and credit/debit card
• If using direct bank transfer, please use your name as payment reference
• Once you have paid, we use these funds primarily to pay the golf clubs but also to run our business in general
• By signing up for an MASHIE Pairs Event competition, you give us permission to make these payments on your behalf, and you are aware that the service in relation to the green fees is not being provided by MASHIE Golf but directly by the golf club
• The amount you agree to pay when you book is the amount you pay. We will not ask you to pay more if prices go up, and we will not provide any refunds or vouchers for you if prices go down. We have no low price guarantee in place.
• An administrative charge of £20.00 per order will be levied for any changes you make after your confirmation has been issued. This is due to the amount of administration work we incur when order change, including additional accountancy fees.
• Golfer details and handicap changes will be free of charge and made in the live scoring system.

Cancellation Policy

• Since we incur costs and pay golf clubs on your behalf in advance, we need to ensure that we are protected from people cancelling once booked in. We don't want to introduce punitive costs so the following is designed to be a balance between ensuring we are protected, and being fair to our customers.
• Cancellation charges are based on the total cost paid by the booker.
• Dates are taken from the first day of the event.
• Cancel a booking by contacting [email protected]
• More than 90 days prior to an event starting - 100% refund minus £10 per item cancellation charge or 100% credit to be used 12 months after date of issue.
• 61-90 days before the event - 75% refund or 100% credit
• 31-60 Days — 50% refund or 75% credit
• 30-14 Days — 0% refund or 50% credit where an event is fully booked
• 14 Days or Less - 0% refund or 25% credit where an event is fully booked
• If any of our events have to be cancelled or rearranged which is out of our control, we will offer a full refund or alternatively we will carry your booking over to a new date or to another one of our events.
• Series Bundle - Please note once purchased if you cannot attend one of the 5 events we cannot refund an element of bundle. The bundle remans as a whole. It is down to the booker to find a replacement or forgo their entry.

Changing a booking

• Changes to events you have booked can be made up to 60 days before an event.
• We don’t have any flexibility once we have booked you into a golf club to “transfer” fees across from one club to another, so once we have committed on your behalf, the commitment stands.
• We do offer credit in our cancellation policy which can be utilised for changing bookings.

Preparing for the event

• We will contact you approximately a month before the event to start gathering golfer details.
• Your details will be entered into our live scoring system which will be used for allocating tee times as well as live scoring on the day and displaying results at the end.
• We will make every effort to fulfil the event as advertised. In the unlikely event that we have to make changes to the event itinerary we reserve the right to do so at any time without notice.
• However, we will as a matter of good customer service endeavour to advise you of any changes at the earliest opportunity, making any appropriate or necessary adjustments or credits should we have to make changes for reasons outside our control.

Tee Times:

• When you book you are entitled to request a time preference. This is a preference and not a guaranteed tee time. We do our best to accommodate any tee time preferences. MASHIE Golf is in no way responsible for the tee time allocation.

Dress Code: 

• Many golf clubs and resort courses insist on the proper attire being worn. We will provide details in our welcome pack of the dress codes at the courses we have booked. If in any doubt, please check the relevant website for the golf clubs in question.

At the event

• Prizes and Promotional offers where advertised are completely discretionary, and cash alternatives are not available.
• We reserve the right to adjust the advertised prize values for low attended events - prizes are provided at our discretion.
• If prizes are presented on the day, MASHIE Golf are not liable for any postage costs incurred if you choose not to wait until prize giving to receive any prize you may be awarded.
• The approximate value of Prizes and Promotional offers advertised are based upon the Manufacturers Retail Price of the items as opposed to any other discounted prices available online.

Handicap Certificates:

• Many golf clubs and courses insist on players having a handicap certificate, MASHIE won't be held responsible if you are rejected for not holding a valid handicap certificate. 
• You are permitted to take part in our events without a formal handicap. However prizes will only be issued to pairs where both players have an official handicap.

General
Circumstances out of our control;

• For circumstances which are outside of our control such as golf course unavailability through war, strikes or labour disputes, outbreak of disease, golf club bankruptcy, course closure through acts of nature, civil unrest, local acts of terrorism, or any other unforeseen event which make the event commercially impracticable, impracticable to perform, illegal, or impossible to fully perform under this Agreement as the Parties originally contracted. In such cases we may terminate this Agreement, without liability, in writing to the email you provided upon booking.
• We will endeavour to work with you in this case to provide alternative arrangements or credits for future events but this is not guaranteed.
• In the event that a golf course is deemed by the golf club unplayable on the day, we will endeavour to provide full credit to all competitors to return on the rearranged date provided such rearrangement is permitted by the golf club in question. If competitors cannot make the rearranged date, we will ensure that every competitor receives a voucher to play the course on a more suitable date.

Teaching and Tour Professionals can play in the pairs events

• Tour Professionals must play with a full paying amateur
• Courtesy of the course is not guaranteed and must be applied for a minimum of a month before the event through MASHIE
• This is not guaranteed to be granted and is at MASHIEs discretion 
• A registration fee will be applied to each professional entering if courtesy is granted or full cost if not 

PGA Teaching Professionals (not playing tour events)

• Must play of scratch (even if holding a handicap higher than 0.0)
• Must declare if they have a handicap lower than 0.0
• Handicap decisions are final and made by MASHIE Golf

Tour Professionals 

• Tour Players will be assigned a handicap based on their competition record 
• Handicap decisions are final and made by MASHIE Golf

Communications

• MASHIE Golf will contact customers who are playing in our events from time to time with offers and deals which are relevant.
• We hold your personal information in the following systems which are used for the purposes of marketing or running golf events. We do not share your details with anyone.
• We only retain the details which you provide either by signing up to our email list or joining and registering for an event. You can unsubscribe from our mailing list at any time.

o   Mailchimp
o   Social Media
o   Golf Genius
o   Google Documents
o   Push Notifications

​Membership
MASHIE Membership is available as an added option to all golfers. Membership attracts some benefits which will be advertised at the time such as discounted green fees, entry into full MASHIE events and full concierge services. These benefits are discretionary and subject to change without notice at any time.

These Terms and Conditions regulate the business relationship between you and us. By using our web site in any way, or by buying from us, you agree to be bound by them.

Our registered company address is:

7 The Hayloft, Far Peak, Northleach, Gloucestershire, United Kingdom, GL54 3AP